Returns & Warranty

At Refurbishedebikebattery.com, we prioritize your satisfaction and stand by the quality of our products. Our return policy allows you to return e-bike batteries within 30 days from the date of delivery, provided they meet the specified conditions. Please note that batteries damaged by water or falling do not fall under our return or warranty policy.

Conditions for Returns:

1. Returns are accepted within 30 days from the delivery date.
2. The product must be in its original condition, unused, and in its original packaging.
3. Ensure all accessories, manuals, and parts are included in the return.

Exclusions from Return and Warranty:

Batteries and chargers damaged by water or falling are not eligible for return or covered under warranty.

Easy Return Process:

1. Click on this link to initiate a return request.
2. Pack the item securely, including all original packaging.
3. Ship the package to the provided return address.

Refund:

Once we receive your return and verify its condition, a refund will be issued to your original payment method.

At Refurbishedebikebattery.com, we strive to make your e-bike experience seamless. If you have any questions or concerns, our customer service team is here to assist you. Thank you for choosing us for your e-bike needs!

Warranty:

Our products come with a standard warranty of 1 year upon delivery date. If you encounter any issues not related to water damage or falling within the warranty period, please contact our customer service team for assistance.

At Refurbishedebikebattery.com, we aim to make your e-bike experience exceptional. If you have any questions or concerns, our customer service team is ready to assist you. Thank you for choosing us for your e-bike needs!

You can read the entire return & warranty conditions in our general policy.