Find the answer to your question here!

We strive to keep you well informed about the status of your order. If you created an account during your purchase, you can track your order status through your account. If you didn't create an account, we recommend checking the tracking information sent to you via email in the order confirmation. In the order confirmation you will be able to check the status of the delivery.

If you did you not receive an email with the tracking information, please contact our customer service, they will be able to assist you further!

For orders with an order value of €100 or more, shipping within the Netherlands and Belgium is free. For orders with a lower order value, the shipping cost is €5.95. Returning products is free if the product is delivered incorrectly or is defective; otherwise, you will be charged a maximum of €4 for return shipping costs. Please refer to the terms and conditions for more information.

If you are ordering from one of our other domains for international delivery, the costs depend on the country to which the order is being sent. See the overview below:

During checkout, you have the following payment options:

1. iDeal: With iDEAL or credit card payment, we receive the payment immediately. We will dispatch your order on the same day, provided the products are in stock.

2. Klarna Pay Later: When using Klarna Pay Later, you pay after receiving the products. If the items are in stock, we will ship the order on the same day. The invoice will follow after you have received your order.

3. Klarna Pay in Installments / in3: If you choose Klarna Pay in Installments or in3, you pay a portion of the order amount when placing the order. After receiving your order, you pay the remaining amount as selected in the payment options.

4. Credit Card

5. Bancontact

6. Sofort Banking

7. Bank Transfer: When paying via bank transfer, the order will be delivered 1 to 2 working days after we have received the payment.

If you are experiencing any trouble with the payment of your order please contact our customer service.

Was My Payment Successful?

If you are unsure whether your payment was successful, please follow these steps:

1. The purchase amount is typically debited immediately after the order. Check your bank statement for any deductions.
2. Upon a successful payment, you will receive an invoice and order confirmation via email. If you haven't been charged, and you haven't received these documents, check your email spam folder or contact customer service.

Payment Failure?

If your payment has failed, it may be due to the following reasons:

1. Check Your Details: If the payment was unsuccessful, verify that you entered your details correctly. Ensure that your delivery address and bank account number are accurate.

2. Payment Rejected: Confirm if your payment method details are correct. If issues persist, it may be related to your credit card company/bank. We recommend contacting them first. Your card might be blocked, deactivated, or the limit exceeded. You can try the payment again after 24 hours.

   If the issue persists, feel free to contact our customer service. We are here to assist you!

We appreciate your attention to this matter and are happy to help resolve any payment concerns.

If you placed an order with an account, you can view the order confirmation and invoice in the order overview. Additionally, you can find your invoice in the email associated with your order. It's possible that the order confirmation and invoice might have landed in the spam folder of your email. We recommend checking there first.

If you still haven't received the order confirmation, invoice, or tracking information in your spam folder, please contact our customer service. We are here to assist you and ensure you have all the necessary information for your order.